xhopex FAQ – Answers for Pakistani Players 2024

No — creating an account on xhopex is completely free. There is no sign-up fee, no monthly subscription charge, and no hidden cost to browse the platform. You only spend money when you actively deposit and choose to place a bet or play a game. The minimum first deposit is Rs 500.

On the login page, click "Forgot password?" and enter your registered mobile number or email address. You will receive a password reset link by email or an OTP by SMS within 60 seconds. Follow the instructions to set a new password. If you have lost access to both your registered mobile and email, contact support@xhopex.net with your CNIC details for identity-verified account recovery.

No. xhopex enforces a strict one-account-per-person policy. Multiple accounts linked to the same CNIC, mobile number, household, or payment method will be identified by our systems. All accounts involved will be closed and any bonus-funded winnings may be forfeited. If you have lost access to an existing account, contact support to recover it rather than creating a new one.

Log in using your email and password, go to Account Settings, and raise a request to update your mobile number. xhopex will verify your identity via your CNIC details before making the change. The update is processed within 24 hours and confirmed on both the old and new numbers. This verification step protects you from unauthorised number changes.

Accounts are automatically locked after five consecutive failed login attempts. The lock lifts automatically after 15 minutes. If you are still unable to log in after waiting, use the OTP login option or contact live chat support. If your account has been suspended for a different reason — such as a pending KYC verification — our support team will explain the reason and the steps needed to resolve it.

You do not need to submit documents to create an account or make small withdrawals. KYC verification is typically required when your cumulative withdrawal amount exceeds Rs 50,000 or when our systems flag an unusual pattern for security purposes. At that point, a copy of your CNIC and a selfie holding it are usually sufficient. xhopex will notify you clearly before any withdrawal is held pending verification.

Go to Account Settings and select "Responsible Gaming", then choose "Self-Exclusion" and select the permanent option. Alternatively, email support@xhopex.net from your registered email address requesting permanent account closure. Any remaining real-money balance will be refunded to your registered payment method before the account is closed. Bonus balances are forfeited on closure.

xhopex supports all major Pakistani payment options: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard debit and credit cards. All transactions are processed in PKR. There are no currency conversion fees. Simply go to the Deposit section in your account, select your preferred method, and follow the prompts. Most Easypaisa and JazzCash deposits are credited instantly.

The minimum deposit on xhopex is Rs 500. There is no minimum for subsequent deposits beyond Rs 500. The maximum deposit amount per transaction varies by payment method — Easypaisa and JazzCash standard transaction limits apply, which are typically Rs 25,000 per transaction and Rs 200,000 per month. For higher volume deposits, bank transfer (IBFT) has higher limits. Contact support if you need to discuss higher deposit arrangements.

Easypaisa and JazzCash deposits are credited to your xhopex PKR wallet instantly in the vast majority of cases — typically within 30 seconds of confirming the payment on your mobile. NayaPay and SadaPay follow a similar instant-credit process. IBFT bank transfers can take 2–4 hours depending on your bank. Visa/Mastercard card deposits typically credit within 5 minutes. If your deposit has not appeared after 30 minutes, contact live chat support with your transaction reference number.

xhopex does not charge any deposit fees. You receive the full PKR amount you deposit into your gaming wallet. Your payment provider (Easypaisa, JazzCash, your bank, etc.) may apply their own standard transaction charges, but xhopex itself adds no fee on top of what you send. Check with your payment provider if you are unsure about their charges.

Go to the Withdrawal section in your account, enter the amount you wish to withdraw, and select your payment method. Withdrawals are sent only to a payment account registered in your own name — xhopex cannot send to a third party account. Easypaisa and JazzCash withdrawals typically complete within 5–15 minutes. IBFT bank transfers can take up to 24 hours. The minimum withdrawal amount is Rs 500.

A brief "pending" status is normal and typically means xhopex is processing the payment request before sending it to your payment provider. This usually takes under 10 minutes for Easypaisa and JazzCash. If your withdrawal has been pending for more than 2 hours for mobile wallet methods, or more than 24 hours for bank transfer, contact live chat support with your withdrawal reference number and we will investigate immediately.

Standard verified xhopex accounts can withdraw up to Rs 200,000 per day via Easypaisa or JazzCash, subject to those platforms' own transaction limits. For larger withdrawals, IBFT bank transfer supports higher daily limits. If you need to withdraw an amount larger than standard daily limits allow, contact our support team in advance and we will arrange a suitable process for your account tier.

First, check whether the funds were deducted from your Easypaisa, JazzCash, or bank account. If funds were deducted but did not appear in your xhopex wallet, do not attempt the deposit again immediately — contact live chat support with the exact amount, time of transaction, and the payment reference or transaction ID from your mobile wallet app. Duplicate deposits caused by retrying a failed transaction are a common issue that our support team can resolve in minutes.

xhopex covers all major cricket competitions including the Pakistan Super League (PSL), ICC Cricket World Cup, ICC T20 World Cup, Asia Cup, Test match series, and domestic Pakistan cricket. For each match, we offer dozens of betting markets: match winner, top batsman, top bowler, total runs, number of wickets, run rate, powerplay totals, player milestones, and many more in-play markets that update ball by ball during live matches.

In-play betting allows you to place bets while a cricket match is actively in progress. Odds update dynamically with every delivery — if a wicket falls or a boundary is hit, the odds shift instantly to reflect the new match state. You can bet on the current ball, the next over totals, the end-of-innings score, and more. The cash out option — available on selected markets — lets you settle your bet early for a guaranteed return before the market closes, whether you are in profit or want to cut a loss.

The minimum cricket bet on xhopex is Rs 50 per market selection. The maximum bet per selection varies by market and match type — pre-match limits are generally higher than in-play limits because odds volatility is lower before the match starts. If you want to place a bet larger than the displayed maximum, contact support in advance as special arrangements can sometimes be made for high-value bets on major fixtures.

If a match is abandoned without a result being reached — due to rain, pitch conditions, or any other reason — all bets placed on that match are voided and your full stake is returned to your xhopex PKR wallet. If a match is partially completed and a Duckworth-Lewis-Stern (DLS) result is declared, bets are settled on the official DLS result. xhopex follows the ICC's official result declarations for all settlement purposes.

Yes. xhopex runs regular cricket promotions including enhanced odds on selected PSL and international matches, acca boosts for multi-selection bets, and free bet offers tied to specific matches. These promotions are listed on the Promotions page and are also notified to members via account notifications. Enhanced odds and boosts are available to all verified xhopex PKR account holders.

Most cricket bet settlements on xhopex occur within 15–30 minutes of the relevant match or market result being officially confirmed. Winnings are credited directly to your PKR wallet as soon as settlement is complete. For pre-match bets on full match results, settlement happens after the match ends and the official result is declared. You can track your bet settlement status in real time in the My Bets section of your account.

The welcome bonus is automatically awarded on your first qualifying deposit after completing mobile number verification. You do not need to enter a code — the bonus is triggered automatically. The full details of the current welcome bonus offer, including the deposit threshold and bonus percentage, are available on the Promotions page. A wagering requirement of 10× applies to bonus funds before they can be withdrawn.

A wagering requirement means you must place bets totalling a set multiple of your bonus amount before the bonus funds convert to real withdrawable money. For example, if you receive a Rs 1,000 bonus with a 10× wagering requirement, you need to place Rs 10,000 worth of qualifying bets before you can withdraw the bonus value. Progress towards the wagering requirement is tracked in your account. Not all game types contribute equally — check the Promotions page for the contribution percentages of each game type.

Free bets are credited to your account as a separate balance from your real-money PKR wallet. To use a free bet, select it when placing a qualifying bet — the stake is not deducted from your real-money balance. If the bet wins, the profit (but not the free bet stake itself) is credited as real money to your wallet. Free bets are typically valid for 7 days from the date they are issued and can only be used on the specified game type or market stated in the offer terms.

xhopex's cashback promotions return a percentage of your net losses over a defined period — typically a weekend or a week. The cashback amount is calculated automatically based on your real-money play and is credited to your account at the beginning of the following week. Cashback is usually credited as real money with no wagering requirement, though some cashback offers credit as bonus funds with a small playthrough. Full details are always on the Promotions page.

Yes. xhopex offers a referral programme where you earn a reward when a friend you referred to xhopex creates a verified account and makes their first qualifying deposit. Your referral code is available in your account settings under "Invite a Friend". Your friend enters this code during registration. Once their first deposit clears, the referral reward is credited to your wallet. Referral rewards are updated from time to time — check the Promotions page for the current amount.

Bonus funds expire if the wagering requirement is not completed within the validity period stated in the offer terms — typically 7 to 30 days depending on the promotion. Bonuses also forfeit automatically if you make a withdrawal before meeting the wagering requirement. If you believe your bonus was removed in error, contact support@xhopex.net with the bonus name or date received and our team will review the transaction log and respond within 4 hours.

Aviator is a crash-style game where a multiplier increases from 1× upward after each round starts. Your job is to cash out before the plane flies away — if you cash out in time, your bet is multiplied by the value shown at the moment you cash out. If the plane flies away before you cash out, you lose your stake. You can set an auto cash-out at a target multiplier for hands-free play. Each round is provably fair and independently verified. Visit the Aviator page to learn more.

xhopex offers a full live casino with HD-streamed tables staffed by real human dealers. Available games include Baccarat (standard and speed variants), Teen Patti (the most popular live game among Pakistani players), Andar Bahar, Roulette, Blackjack, and Dragon Tiger. Tables run 24 hours a day, 7 days a week. The Online Casino page has the full list. You can chat with dealers directly via the in-game chat function.

Fishing Games are shooting-style arcade games where you use your PKR wallet balance to buy ammunition and shoot at fish swimming across the screen. Each fish has a different value multiplier — small fish are easier to hit but pay less; boss fish and sea monsters are harder to hit but pay large multipliers. Multiple players can play simultaneously on the same table. xhopex offers several fishing game variants with different themes and bonus rounds. Visit the Fishing Games page for the full catalogue.

All RNG (random number generator) casino games on xhopex are certified by independent third-party testing laboratories. These certifications ensure that game outcomes are genuinely random and that the stated Return to Player (RTP) percentages are accurate. Live dealer games use physical cards and real-time video to ensure no manipulation is possible. The Aviator game uses a provably fair algorithm that you can verify yourself after each round using the hash values displayed in the game.

RTP is the percentage of all wagered money that a game returns to players over a large number of plays. For example, a game with 96% RTP will, in theory, return Rs 96 for every Rs 100 wagered across all players over time. RTP applies across millions of rounds — it does not mean you personally will receive 96% back in a single session. Individual game RTPs vary and are displayed within each game's information panel. xhopex slots generally range from 94% to 97% RTP.

xhopex is fully optimised for mobile browsers on both Android and iOS — you can access the complete platform including cricket betting, live casino, Aviator, Fishing Games, and PKR wallet management directly through your phone browser at xhopex.net without downloading anything. The mobile web experience is fast, smooth, and built to work well on common Pakistani mobile networks including Jazz, Zong, Telenor, and Ufone. For the best experience, add xhopex.net to your home screen as a shortcut.

xhopex uses SSL/TLS encryption for all data transmitted between your device and our servers — the same technology used in online banking. Your password is stored as a one-way hash, meaning it is never readable even by xhopex staff. We monitor login activity and flag logins from new or unusual devices for verification. Our servers use industry-standard firewalls, regular security audits, and access control measures to protect the platform against unauthorised access.

Do not click any links or share any information. Legitimate xhopex communications come from @xhopex.net email addresses or the official xhopex SMS sender ID. xhopex will never send you a message asking for your password, CNIC number, or payment details via a link. If you receive a suspicious communication, forward it to support@xhopex.net and our security team will investigate. If you have already clicked a link or entered information, change your password immediately and contact live chat support.

xhopex does not sell your personal data to third parties. Your information is used only for account management, payment processing, identity verification, fraud prevention, and providing you with xhopex services. We may share limited data with payment processors (such as Easypaisa and JazzCash) solely for the purpose of processing your transactions. Full details are in our Privacy Policy.

Yes. You can use the OTP login method as an additional security layer — instead of a static password, a one-time code is sent to your registered mobile each time you log in from a new device. You can enable this as your default login method in Account Settings. Additionally, xhopex automatically triggers re-verification when login activity is detected from a new device, IP address, or unusual location. We recommend using a strong unique password and enabling OTP login for maximum account security.

Go to Account Settings and select "Responsible Gaming". From there, you can set a daily, weekly, or monthly deposit limit. Once your limit is reached, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately. Increasing a limit has a mandatory 24-hour waiting period to prevent impulsive decisions during a losing session. All responsible gaming tools are free and available to every xhopex member.

xhopex offers two options. A cooling-off period (24 hours, 7 days, or 30 days) temporarily suspends your account — you cannot log in or deposit during this time. Self-exclusion closes your account for a fixed period (6 months, 1 year) or permanently. Both options are available instantly via Account Settings → Responsible Gaming, or by contacting live chat support. Self-exclusion cannot be reversed before the chosen period expires. See the Responsible Gaming page for full details.

If you are concerned about your gaming habits, please take action now rather than later. Activate a cooling-off period or self-exclusion immediately via your account settings. Contact our responsible gaming support team at support@xhopex.net or via live chat — they are trained to help without judgement and will not pressure you to continue playing. Our Responsible Gaming page also includes a self-assessment checklist and tips for healthier gaming habits.

xhopex strictly enforces the 18+ age requirement. All players must confirm their age during registration. xhopex reserves the right to request CNIC verification at any time to confirm age, especially before processing withdrawals. Accounts found to belong to persons under 18 are closed immediately and any deposits are returned. We encourage parents to use parental control software on shared devices to prevent underage access to online gaming platforms.